Best Auto Repair, Santa Fe

CONTACT US

505-473-4508 | 1314 Rufina Cir Suite 8

CUSTOMER SERVICE

CUSTOMER SERVICE, Santa Fe, NM

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

Bob's Imported Auto Repair Offers Auto Repair Services You Can Count On!

ASE (Automotive Service Excellence)
Car Care Aware

TESTIMONIALS

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Bob's has been purchased by Kurt Wegner --Certified Volvo Mechanic and recognized as THE 'MASTER Volvo Mechanic in the Rocky Mountain area!' THE best, most conscientious mechanic period. He is also a BMW master. You should not wait to make an appointment... even for basic servicing!
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Kurt is the new owner and saved me a couple of hundred dollars by fixing something on my Subaru that was incorrectly diagnosed by someone else. He got me in quickly and was reasonable and friendly.
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Kurt is helpful, smart, experienced, honest and not going to fix anything that is not broken. I am grateful.
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Kurt master tech on Volvo's took over from the previous owner. Today was my first contact with him so far it has been great meeting him and hand over our Volvo after all the abuse we have been victim especially from the dealership in town. It seems finally that we have a great service guy! Kurt seems to be very honest.
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The best without question Volvo mechanic in New Mexico. Prices are great and he only does the work you need. If you're looking for an honest mechanic, he is your man.
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Knows his stuff, does very good work, and always tries to save you money when he can. I recommend him to all my friends.
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The new owner Kurt is definitely the most reliable, knowledgeable and trustworthy mechanic I have ever done business with. His integrity alone speaks volumes.