Best Auto Repair, Santa Fe

CONTACT US

505-473-4508 | 1314 Rufina Cir Suite 8

INSURANCE QUESTIONS

INSURANCE QUESTIONS, Santa Fe, NM

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 505-473-4508 or make an appointment online!

Bob's Imported Auto Repair Offers Auto Repair Services You Can Count On!

ASE (Automotive Service Excellence)
Car Care Aware

TESTIMONIALS

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Bob's has been purchased by Kurt Wegner --Certified Volvo Mechanic and recognized as THE 'MASTER Volvo Mechanic in the Rocky Mountain area!' THE best, most conscientious mechanic period. He is also a BMW master. You should not wait to make an appointment... even for basic servicing!
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Kurt is the new owner and saved me a couple of hundred dollars by fixing something on my Subaru that was incorrectly diagnosed by someone else. He got me in quickly and was reasonable and friendly.
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Kurt is helpful, smart, experienced, honest and not going to fix anything that is not broken. I am grateful.
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Kurt master tech on Volvo's took over from the previous owner. Today was my first contact with him so far it has been great meeting him and hand over our Volvo after all the abuse we have been victim especially from the dealership in town. It seems finally that we have a great service guy! Kurt seems to be very honest.
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The best without question Volvo mechanic in New Mexico. Prices are great and he only does the work you need. If you're looking for an honest mechanic, he is your man.
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Knows his stuff, does very good work, and always tries to save you money when he can. I recommend him to all my friends.
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The new owner Kurt is definitely the most reliable, knowledgeable and trustworthy mechanic I have ever done business with. His integrity alone speaks volumes.