Best Auto Repair, Santa Fe

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505-473-4508 | 1314 Rufina Cir Suite 8

WHEN ACCIDENTS HAPPEN

WHEN ACCIDENTS HAPPEN, Santa Fe, NM

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 505-473-4508 or make an appointment online!

Bob's Imported Auto Repair Offers Auto Repair Services You Can Count On!

ASE (Automotive Service Excellence)
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TESTIMONIALS

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Bob's has been purchased by Kurt Wegner --Certified Volvo Mechanic and recognized as THE 'MASTER Volvo Mechanic in the Rocky Mountain area!' THE best, most conscientious mechanic period. He is also a BMW master. You should not wait to make an appointment... even for basic servicing!
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Kurt is the new owner and saved me a couple of hundred dollars by fixing something on my Subaru that was incorrectly diagnosed by someone else. He got me in quickly and was reasonable and friendly.
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Kurt is helpful, smart, experienced, honest and not going to fix anything that is not broken. I am grateful.
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Kurt master tech on Volvo's took over from the previous owner. Today was my first contact with him so far it has been great meeting him and hand over our Volvo after all the abuse we have been victim especially from the dealership in town. It seems finally that we have a great service guy! Kurt seems to be very honest.
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The best without question Volvo mechanic in New Mexico. Prices are great and he only does the work you need. If you're looking for an honest mechanic, he is your man.
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Knows his stuff, does very good work, and always tries to save you money when he can. I recommend him to all my friends.
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The new owner Kurt is definitely the most reliable, knowledgeable and trustworthy mechanic I have ever done business with. His integrity alone speaks volumes.